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Consumer Portal Scenario P5 Customer Sign-Up for Demand Reduction Program

A customer wants to sign up for the Demand Reduction Program offered by the utility which would give the utility permission to cycle customer’s air conditioning system during peak load periods in return for incentives. The utility representative signs up the customer, handles installation of needed devices and implements the customer’s participation in the program. At a later, the customer asks to be transferred to a different load reduction program level and this change is implemented accordingly.

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