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Ofgem Consumer First Panel: Year 4 Findings from first workshops (held in October and November 2011)
Ipsos MORI

This report contains information about the round of workshops with Ofgem Consumer First Panellists which was intended to help Ofgem understand the key pieces of information energy consumers need to help them review their energy options, and how consumers would prefer this information to be presented. This work built on findings from previous Panels, the Lawes report and Ofgem‟s own work in designing improved channels of communication that could be tested among Panellists.
The overall aims of this research were as follows:
* To identify the information needed to equip customers to make an informed decision;
* To establish the communication channels through which consumers want to receive this information; and
* To provide insight into how this information should be presented to encourage engagement.
To this end, we tested and discussed four pieces of information with Panellists. These were annual statements, bills with added annual statement information, price increase notification and tariff information labels.

This information was submitted by Jeremy Laundergan, Director, Utility Services Consulting, EnerNex, jlaundergan@enernex.com on 02/15/2012.

Document Type:
Ipsos MORI