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D11: Distribution Operations uses Smart Grid Technology to Enhance Outage Restoration Communications Processes
Abstract:

This use case describes how the Consolidated Mobile Solution (CMS) could improve communications between SCE and its customers during outages. CMS empowers field workers to communicate the status of trouble orders and estimated restoration times (ERT) to SCE back office systems from the field in real-time. This updated outage status information would be accessible to customers who contact SCE via telephone or the company website. Customers would also have the option to receive updates from SCE via proactive e-mails, text messages, or phone calls. The business value of these improved communication processes includes reduced costs and increased customer benefits.

Year Published:
2009
Source:
Southern California Edison
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