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Customer Communications Portal Management - Telecommunications Issues
Abstract:

This scenario attempts to describe key issues relevant to the operation of Management Systems in a large Energy Company (Electric and/or Gas and/or Water with several million customers) that provide access to information from and access to control devices located at customer sites. Access to information from devices and access to control one or more devices on the customer premises is provided via Customer Communications Portals. Here, we focus on telecommunications issues.

Year Published:
2010
Source:
EPRI Use Case Repository
Use Case Library:
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