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Case Study: Pacific Gas & Electric Company (PG&E) SmartRateā„¢
Author:
The Association for Demand Response and Smart Grid (ADS)
Year:
2013
Abstract:

The chief value of the interviews that follow is to supply other practitioners with a sense of the attitudes and relationships that needed to change in order for PG&E to successfully implement the SmartRate program. Going beyond what a standard process evaluation would cover, PG&E staff discuss the evolution of their organizational culture, their expectations, and their understanding of the value they place on their customers.

Document Type:
Report
Source:
The Association for Demand Response and Smart Grid (ADS)